Cardservice
International supports our merchants 24 hours a day, 7 days a week, in more
than 140 languages and dialects.
Merchants will find assistance to fit their specific business needs through the
point–of–sale (POS) help desk, the customer service department, technical
support staff, a dedicated merchant Web site and automated voice systems.
Merchant support
FDIS supports its merchants 24 hours a day, 7 days a week,
in more than 140 languages and dialects.
View
your account activity online
FDIS reinforces its commitment to the success of its
merchants by providing a merchant–dedicated Web site–Mymerchantoffice.com–that
enables them to access their account information and customer service online.
Access technical support for your equipment
The POS Help Desk assists merchants with their point–of–sale inquiries and
equipment processing issues.
Access support for your secure payment gateway
The Technical Support Department assists merchants with the setup of the
LinkPoint® Secure Payment Gateway, other Internet gateways and
processing software.
Access account information by telephone
Interactive voice response (IVR) enables merchants to access their deposit
history, order merchant statements, and connect to the voice authorization
center. This system also allows merchants to request that their reports are
faxed or mailed.
Cardservice International, doing business as First Data Independent Sales, is a registered ISO/MSP for Wells Fargo Bank, NA, Walnut Creek, CA, an FDIC insured bank. American Express® requires separate approval. FDIS Texas is an independent agent for Cardservice International.
